At MiniMerveille, we know that shopping for your little one is more than just a purchase—it’s about providing comfort, care, and love. That’s why we’re committed to making your experience stress-free, from checkout to delivery. If anything goes wrong, rest assured—we’ll make it right.
Fast & Reliable Shipping – Because Every Day Counts
Quick Processing – Your order is carefully packed and shipped within 2-3 business days.
Worldwide Delivery – No matter where you are, we bring MiniMerveille to your doorstep in 5 to 10 business days.
Fair & Transparent Shipping Costs –
• FREE shipping on all orders over $75
• A flat $10 shipping fee for orders under $75
Real-Time Tracking – The moment your order is on its way, you’ll receive a tracking number so you can follow its journey. Check your order status here: Track My Order
Refund & Resend Policy
Our Promise: Hassle-Free Returns & Refunds
We want you to feel 100% confident shopping with us. If something isn’t right, we’re here to help—quickly and fairly.
1. Orders Delayed
We know how important it is to receive your order on time. If your package is significantly delayed, we’ve got you covered:
- USA: Eligible for refund or resend after 45 days from dispatch.
- Brazil: Due to customs delays, eligible after 110 days from dispatch.
- Other Countries: Eligible after 60 days from dispatch.
If your package is held at the local post office due to an incorrect address or failed delivery attempts, we encourage you to contact them directly to avoid further delays.
2. If your item arrives damaged, we’ve got you covered.
We know you expect the best for your child. If your item arrives damaged, we will make it right:
- Fully damaged products: Full refund or replacement.
- Partially damaged products: Partial refund or replacement (minor cosmetic issues do not qualify).
What to do? Send us a clear photo or video showing the damage, and we’ll take care of the rest.
3. Incorrect or Missing Products
- Received the wrong item? We’ll send the correct one or refund you.
- Wrong color/size but still functional? Refund or replacement available if you provide proof.
- Missing parts? We will resend the missing part or offer a partial refund.
For size-related concerns, please include a measurement photo to support your claim.
4. Orders Not Received
Nothing is more frustrating than a missing package. While we cannot offer refunds or resends if tracking shows the package as delivered, we want to help you investigate. If you believe your package is lost, please provide:
- A non-delivery certificate from your local post office.
- Proof that the delivery address was incorrect or incomplete.
5. Order Cancellations
We understand that plans change. If your order has not yet been processed in our warehouse, you can cancel it and receive a full refund.
How to Open a Dispute? If you need a refund, resend, or return, we’re here to help. Please email us with the following details:
Order Number and Name – This helps us locate your order quickly.
Photos or videos proving damage or incorrect item.
Proof of non-delivery (if applicable).
We know your time is precious, and we will handle your request as quickly as possible.
Contact Us: infos@minimerveille.com
Important Interpretation
Deadline for Opening a Dispute
Once an order status is closed, disputes can no longer be opened. Additionally, if tracking information from a third party is untraceable, the dispute cannot be resolved.
Force Majeure
MiniMerveille cannot be held responsible for damages or shipping delays caused by events beyond our control, including but not limited to epidemics, international conflicts, strikes, wars, natural disasters, customs inspections, or extreme weather conditions. However, we will always keep you informed through email.
At MiniMerveille, we appreciate your trust and will always strive to provide the best service for you and your family.
Our Commitment to You
We’re not just a store—we’re a part of your parenting journey. Your peace of mind matters to us, and we promise to always put your little one’s happiness first. If you have any concerns, don’t hesitate to reach out.
Need Help?
Our friendly customer support team is always here to assist you!
📧 Email: infos@minimerveille.com
📞 Phone: +66 630623570
As parents ourselves, we understand how important it is to receive exactly what you ordered, in perfect condition, and on time. Shop with confidence, knowing we’re here for you every step of the way. 💛